Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be unworn and unwashed, in the same condition you received it, with the hygiene sticker intact, all tags attached, and in its original packaging. Proof of purchase (order number or confirmation email) is required.
How to start a return
Contact us at info@galvier.com with your order number. If your return is accepted, we'll send you a return label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.
Return shipping costs
The cost of the return label is deducted from your refund:
| Country | Return fee |
|---|---|
| Netherlands | €6.00 |
| Belgium | €6.00 |
| Germany | €5.00 |
No return fee applies to exchanges, or if your item is defective, damaged, or the wrong item.
Exchanges
Wrong size? We'll exchange your item for a different size for free. Contact us at info@galvier.com and we'll send you a return label at no cost. Once we've received your item, we'll ship your new size.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. Send us a photo and we'll make it right with a free replacement or refund.
Non-returnable items
Gift cards cannot be returned. Sale items can be returned within the 14-day cooling-off period below, but are not eligible for the extended 30-day window.
European Union 14-day cooling-off period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The same condition requirements apply. If you cancel your full order, we refund the product price and the standard shipping you paid, minus the return fee above. If you return only part of your order, the original shipping is not refunded.
Refunds
We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 5-10 business days. Your bank may need a few extra days to post it. If more than 15 business days have passed since we approved your return, please contact us at info@galvier.com.
